Stenden and NHL are joining forces. Are you interested in one of our courses? Shortly, you will be able to find all our courses on the new website www.nhlstenden.com. Till then you can find all English-taught programmes on www.stenden.com.

Stenden and NHL are joining forces. Are you interested in one of our courses? Shortly, you will be able to find all our courses on the new website www.nhlstenden.com.

University of Applied Sciences

Submitting a complaint

Would you like to make a complaint about inappropriate behaviour by a Stenden University of Applied Sciences employee? For example, are you still waiting for a reply to an email you sent to a Stenden employee a while ago, have you had trouble reaching a member of staff, or do you feel you are not being taken seriously? In all of these cases, you can contact ELF.

How does it work?

Try to talk it out first

You should first contact the employee to whom your complaint relates, so you can attempt to resolve the problem together by discussing it with them. If this proves impossible or if you are unsatisfied with the outcome, you have the option of submitting a complaint. ELF will ensure that your complaint is referred to the Disputes and Complaints Board.

Submitting your complaint

  • Download the ELF Complaint Form (.docx).
  • Complete and save the form.
  • Email the form, along with documentary evidence, to ELF at the following email address: elf@stenden.com.
  • ELF will then refer your complaint to the Disputes and Complaints Board.

Handling of complaints

We will first attempt to reach a settlement depending on the outcome of the preliminary stage. If this attempt to resolve the issue is unsuccessful, the Disputes and Complaints Committee will officially review and evaluate your complaint.

  • Within three weeks after submitting your complaint, you will receive an invitation to attend a session of the Disputes and Complaints Board.
  • The decision reached during this session will constitute a recommendation for Stenden’s Board of Governors.
  • Based on the recommendation, the Board of Governors will then make a decision and inform you of this decision in writing. You will receive the letter containing the decision within six weeks of submitting your complaint, and, subject to your approval, this period can be extended by four weeks.

Sexual Harassment Policy

If you feel you have become the victim of sexual harassment, you should contact Stenden’s confidential counsellor or, alternatively, a Stenden Dean through the following email address: istudy@stenden.com. View the Stenden University of Applied Sciences Sexual Harassment Policy (pdf).

Starting 2018 Stenden University of Applied Sciences and NHL University of Applied Sciences join forces! We will present ourselves as a new institute under the name: NHL Stenden University of Applied Sciences. 

 

Go to www.stenden.com.