Try to talk it out first
You should first contact the employee to whom your complaint relates, so you can attempt to resolve the problem together by discussing it with them. If this proves impossible or if you are unsatisfied with the outcome, you have the option of submitting a complaint. ELF will ensure that your complaint is referred to the Disputes and Complaints Board.
Submitting your complaint
- Download the ELF Complaint Form (.docx).
- Complete and save the form.
- Email the form, along with documentary evidence, to ELF at the following email address: email@example.com.
- ELF will then refer your complaint to the Disputes and Complaints Board.
Handling of complaints
We will first attempt to reach a settlement depending on the outcome of the preliminary stage. If this attempt to resolve the issue is unsuccessful, the Disputes and Complaints Committee will officially review and evaluate your complaint.
- Within three weeks after submitting your complaint, you will receive an invitation to attend a session of the Disputes and Complaints Board.
- The decision reached during this session will constitute a recommendation for Stenden’s Board of Governors.
- Based on the recommendation, the Board of Governors will then make a decision and inform you of this decision in writing. You will receive the letter containing the decision within six weeks of submitting your complaint, and, subject to your approval, this period can be extended by four weeks.