The Hospitality Studies department does practical research on hospitality and hospitable behaviour. “Hospitality” is defined as creating the experience of making one’s guests feel welcome. Businesses, individuals and societies at large can create added value by treating others with hospitality. Hospitality can be expressed in a variety of ways, but key components are being friendly, warm and interested in others. Many of us tend to associate “hospitality” with the industry of the same name, but the research conducted by the Department of Hospitality Studies extends well beyond the commercial aspects of hospitality alone.
Our research focuses on all facets of hospitality, being concerned specifically with the following three sub-areas: hospitality as part of the national culture, hospitality in the private sphere, and professional hospitality – that is, hospitality experienced within a business environment. In the latter case, the provision of hospitality constitutes an economic activity. Examples of this would be an establishment offering its guests food, drink or accommodation on a commercial basis.